Q: Who shows the notifications? A: The Secure Mail application shows the notifications. Q: Does APNS service send these notifications? A: No, the APNS is a silent push that only updates the badge count. Notifications Behaviour for End Users Q: What are notifications? A: Notifications are a preview of the message: Sender and Subject. You should not see an increase from the battery performance of Secure Mail 10.0.3& above. Our testing has shown that Secure Mail with or without APNs enabled has comparable battery performance. Q: Will APNs enabled Secure Mail increase my battery drain? A: No. Q: I declined allowing notifications when I first installed. If you declined it, APNS notification will not work and badge will not update. When you installed Secure Mail, the app will request you to allow notifications. A: Check if you are allowing notifications for the Secure Mail app. The number should get updated fairly quickly. After you read the messages, the exchange server will send the new number to Secure Mail through APNS.
#Mac stop wake up for email notification update
Why? A: Secure Mail uses APNS to update the badge count. When I close the app, the badge count does not show 0 as the badge count immediately. Q: I had new mail messages and I opened Secure Mail and read all the messages. However, you will see this behaviour across all your 3rd party updates that leverage APNs and not just Secure Mail(including Outlook, Facebook, Whatsapp, etc). Depending on wifi and battery state, the badge updates can stop for a period when the app is terminated. The APNS behaviour when the app is in the foreground, background or terminated is managed by the iOS platform for all 3rd party apps. Q: Will the badge count update when Secure Mail is terminated (that is, not running)? A: Yes. Q: Will the badge count update when Secure Mail is in background? A: Yes. Based on our observations, the numbers will converge over time. Outlook Client on Mac/Windows does not use EWS and there may be discrepancy between the numbers. The count in OWA should match the count on Secure Mail badge. Outlook Web Access leverages the same protocol as well. Q: My badge count shows 2 and my outlook client on Mac/Windows shows 0? Shouldn’t they be the same? A: Secure Mail leverages Exchange Web Services (EWS) to get the total count. When you read the emails on your desktop, the exchange server will inform. Q: If I read the email on my desktop, will the badge count on Secure Mail change? A: Yes. Status change of email from read to unread and vice versa.The following mailbox activities trigger an APNS push: Q: When does the badge count change? A: The badge count changes when there is a mailbox activity for your inbox folder on Exchange. Q: Do I need data connectivity for the badge count to work? A: Yes, Secure Mail leverages Apple Push Notification Service (APNS) to update the badge. If you open SecureMail, the count in that Inbox section will provide total unread count of inbox during the sync period. Q: Do I still have access to the total unread count of inbox folder for my sync period? A: Yes. This article provides frequently asked questions and answers for Badge behavior and Notifications behavior.īadge Behaviour for End Users Q: What does the badge count represent? A: The badge count represents the total number of unread count of mails for your entire inbox folder.
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